Refund policy
Return and Refund Policy
Last updated: October 26, 2026
Returns
You may request a change-of-mind return within 30 days of receiving your item. This is the deadline to request a return, not the date by which the package must arrive back to us.
To qualify, items must be unused, uninstalled, unmodified, and complete, with their original packaging and all included components.
Lighting kits must be returned with all components included in the purchased package. Items with cut wires, altered connectors, installation damage, or missing components are not eligible for change-of-mind returns.
These conditions do not limit your rights concerning defective, damaged-on-arrival, incorrect, or misdescribed products.
Restocking Fee
Approved change-of-mind returns are subject to a 15% restocking fee.
The fee is calculated on the actual purchase price of the returned merchandise after discounts, excluding taxes and shipping. It applies only to the items being returned and is deducted from the merchandise refund.
For example, an item purchased for $65 has a $9.75 restocking fee, leaving a $55.25 merchandise refund before any applicable tax adjustment.
No restocking fee applies to:
• Approved returns involving defective products.
• Items damaged on arrival.
• Incorrect items or products that materially differ from their description.
• Unshipped items that are canceled.
• Any return for which charging the fee is prohibited by law.
How to Start a Return
Email sales@lategrid.com with your order number, the items you want to return, and the reason for the return.
Contact us before mailing anything back. We will review your request and provide return instructions and the appropriate return address.
Do not send items to an address printed on product or supplier packaging unless we specifically instruct you to do so.
Return Shipping
For change-of-mind returns, customers purchase and pay for return postage. Original shipping charges paid by the customer are not refundable for these returns, except where required by law.
Use suitable protective packaging. We recommend a tracked shipping service and keeping your shipping receipt.
For approved returns involving defects, damage on arrival, incorrect items, or products that materially differ from their description, we will provide or pay for required return shipping.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives and contact sales@lategrid.com promptly if something is wrong.
Include your order number and a description of the issue. Photographs of the product and packaging can help us investigate.
We will work with you to arrange an appropriate repair, replacement, or refund under applicable law and any applicable warranty.
The 30-day change-of-mind return window does not shorten any applicable warranty period or statutory claim period. Opening packaging or installing a product does not, by itself, eliminate your rights concerning defective goods.
Exchanges
Contact us before returning an item for an exchange. We will confirm availability and explain the process.
Change-of-mind exchanges are subject to the same eligibility requirements, return-shipping responsibility, and 15% restocking fee as change-of-mind returns.
These fees do not apply when an exchange is needed because of an approved defect, damage-on-arrival claim, or our shipping error.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. We will confirm whether cancellation is possible.
Once an order has shipped, it must be handled through the applicable return process.
When unshipped items are canceled, we will promptly refund the amounts paid for those items, including applicable taxes and shipping charges attributable to them. No restocking fee applies.
Cancellation rights relating to shipment delays are explained in our Shipping Policy and remain subject to applicable law.
Refunds
We will inspect your return and notify you whether it has been approved.
We will complete our review and issue any approved refund within 10 business days after receiving the returned items, or sooner where required by law.
Refunds are issued to the original payment method. For eligible change-of-mind returns, we deduct the disclosed 15% restocking fee and do not refund original shipping charges.
For approved refunds involving defective, damaged-on-arrival, incorrect, or misdescribed items, no restocking fee applies. Applicable taxes and shipping charges attributable to the affected items will also be refunded as required by law.
Your bank or payment provider may take additional time to display the refund. Contact sales@lategrid.com if you need help locating a refund we have confirmed as issued.
1-year limited warranty
LATEGRID Lighting provides a 1-year limited warranty against manufacturing defects, starting on the delivery date. For a covered defect, we will provide a replacement, or a refund if a replacement is not available.
This limited warranty excludes damage caused by installation or wiring errors, modifications, impact or accidents, and normal cosmetic wear.
To make a claim, email sales@lategrid.com with your order number and photos or video showing the issue.
Consumer Rights
This policy does not limit rights or remedies available under applicable consumer protection laws, including rights concerning defective goods, inaccurate descriptions, non-delivery, or shipment delays.
Contact
LATEGRID Lighting
Customer support: sales@lategrid.com
Please include your order number when contacting us about a purchase, cancellation, return, exchange, or refund.